Live human handoff, with in-app notifications
When an agent escalates, a real person can jump into the same conversation thread from the inbox — with a notification the moment it happens, not a missed alert.
Changelog
What's new in Forms, StayIQ and Agents.
Every entry here is a real, shipped change. No roadmap promises, just what's live today.
September
2026
6 updates
AI Insights for agent conversations
An AI-generated summary of what visitors are actually asking your agent, surfaced the same way Forms already summarizes responses.
Analytics dashboard
Conversation volume, escalation rate, and AI-resolved percentage per agent, in one view.
Real style customization
Exact hex control over background, surface, and message-bubble side, plus separate light/dark avatar variants — not just a color-name preset.
Rich text editor for knowledge sources
Formatting, not just plain paste, when you're building out what an agent knows.
One embed link for every device
A single mobile-friendly embed URL for the agent widget, instead of separate desktop and mobile links.
August
2026
2 updates
Builder UI overhaul
Select, date, and consent fields all handle their edge cases correctly now, on top of a cleaner editing experience.
Live preview, sentiment reactions, and inline feedback forms in the widget
The agent widget now shows a real live preview while you configure it, lets visitors react to a reply, and can surface a feedback form mid-conversation.
Start with a form, add StayIQ to catch visitors who are leaving, and let an agent handle the questions that come next. Free to start.